24/7 Customer Support in Hosting
We acknowledge the importance of getting assistance right away, so our hosting services feature 24/7 support and several means of contact. In case you don't have an account yet, you can easily phone us or come on our live chat and chat with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up getting a service that you cannot use. In case you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further investigation. In contrast to the majority of suppliers that you can find today, we reply to all the tickets within an hour, so you will not have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to get prompt support, especially when your site is not working as it should be for some reason. All our semi-dedicated servers include 24/7 customer and technical support, therefore if anything happens, you'll be able to use plenty of ways to contact us - phone line with a few local numbers internationally, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and basic matters, which means that in case you don't have an account yet, for example, you will be able to get more details for our solutions, or we will help you with less complex technical problems. The second two methods are for solely tech troubles or anything which is more time-consuming because it is easier to follow the communication between you and our technical support team. The warranted max answer time for them is just 1 hour, the regular one - 15-20 min, therefore you won't have to wait for an entire day to get assistance as you may need to do with various other providers.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive quick support in general, let alone when you run a whole server, so every single dedicated server that we offer features 24/7 support with 1-hour answer time warranty whatever the problem. This service is cost-free for all of the issues with the server or the software that was installed from our administrators during the setup, so you are able to get in touch with us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing section or you could send an e-mail message, and the actual response time for both rarely exceeds thirty minutes since we have administrators available twenty-four-seven. In case you require general info about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers we have on three different continents or you could take advantage of our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you're able to include to your server plan through the billing Control Panel.