In case you’ve purchased a web hosting package and you’ve got some queries relating to a particular function/feature, or in case you have bumped into a certain challenge and you need assistance, you should be able to touch base with the respective tech support staff. All web hosting providers use a ticketing system regardless of whether they offer other means of contacting them along with it or not, as the very best way to solve an issue most often is to submit a ticket. This communication model renders the replies exchanged by both parties easy to follow and enables the client care staff representatives to escalate the case in the event that, for example, an admin should get involved. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you will have to have no less than 2 different accounts to get in touch with the customer care staff and to actually manage the hosting space. Incessantly switching between different accounts may sometimes be a headache, not to mention the fact that it requires quite a long period of time for most web hosting companies to answer the tickets themselves.

Integrated Ticketing System in Hosting

With a hosting from our company, you won’t ever have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket whilst browsing through your files or tweaking different account settings. The ticketing system is being monitored 24-7 by our client support engineers and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to get help. Unlike other hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and request information concerning any billing or technical issue. Moreover, you can read a selection of informational articles, which will help you deal with the most commonly confronted difficulties on your own.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you wish to contact our tech support team members, you’ll be able to post a ticket directly from your Hepsia Control Panel instead of using a completely different help desk support platform as you will need to do with most hosting companies on the market. Our integrated trouble ticket system will permit you to send a new ticket without any difficulty and to search through older tickets using a smart search box. Moreover, you will be able to have a look at the applicable knowledgebase articles that our system will present you with depending on the problem category that you pick for your new ticket. You can perform all the abovementioned things without logging out of your Hepsia Control Panel at any time, so in case you confront any issue or have an enquiry, you can get in touch with our support engineers and fix the issue in question in no more than an hour via one single support platform.