A live chat is among the channels of communication offered by some web hosting suppliers as part of their support service. Determined by the supplier, the chat can be used for pre-sales, billing and/or tech support. This way of contact is faster than a support ticket and it will make it much less likely to misspell or misunderstand something compared to a telephone call with an agent. Furthermore, when the problem that you have requires some time to be reviewed and dealt with, you are able to do something different in the meantime rather than just waiting, like you would have to do if you call. You can also take advantage of a live chat assistance service totally free provided that you have world wide web accessibility even if your hosting provider is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Hosting

As we consider the fact that a number of troubles are easily resolved when you talk with a live person, we provide a live chat service for all of our potential and active customers. The chat is accessible every day and our customer support agents will help you with a number of questions and problems. If you are not our customer yet, you can learn more about our hosting plans and the web hosting platform in general to be certain that your sites will function properly on our servers. In case you already have an account and you've got some questions or you encounter any kind of problems with any of our solutions, you will be able to get in touch with us through the live chat and we will provide the necessary information or assist you to troubleshoot the problem. You'll need to open a trouble ticket for certain problems that need more time or the expertise of a sysadmin, still for a variety of standard troubles you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as a part of our services, so if you have any kind of questions regarding our semi-dedicated servers, you can get in touch with our customer care team whenever you need regardless if you have already purchased an account or not. Generally, the chat service is for billing, pre-sales and basic questions and difficulties, but we will assist you with quite a lot of tech questions as well. We can help you pick the right package for your sites if you do not have an account yet, we can respond to any kind of billing questions or concerns you may have or we can help you with installing your new e-mail address on your computer or smartphone - all the abovementioned will be done in a timely manner because our live chat service is online all day long, every day. Whenever you require assistance, you can speak to a representative and save a lot of time.