One-Hour Response Guarantee in Hosting
With a hosting from us, you can forget about waiting around for hours and hours on end, or even all day, to get a response to an email or a customer support ticket. No matter when you touch base with us, we will lend you a hand within less than 60 minutes with any pre-sales or technical enquiries that you might have. In reality, our actual reaction time rarely surpasses twenty to thirty minutes. Since we’re available to you 365 days a year, you will always receive assistance in a timely manner and we know how vital that is in the e-world. As soon as you contact us, we’ll respond to your questions. If you chance upon any technical complication, we’ll rectify it on your behalf, or we’ll give you all the required information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a tech support ticket through your hosting Control Panel or send an email connected with your semi-dedicated server, you will receive an answer within maximum 60 minutes. You can get in touch with us at any time with regard to technical, billing or general matters and considering the fact that we will be at your service around the clock, you’ll invariably obtain assistance in a well-timed manner. Based on the specific issue or question, we’ll supply you with more information, rectify the complication if it has been caused by something within our reach or instruct you on how to proceed if you have to alter a given setting for a web app that we don’t have access to. You can forget about waiting for a whole day for each and every reply. The fact is, in the majority of cases we reply to emails and tickets within no more than 20 to 25 minutes.