Tech Support Channels
A 1–Hour Response Guarantee
All your assistance requests will be attended to in maximum 60 min after the trouble ticket or e–mail has been submitted. If your case requires additional assistance from a sysadmin, we’ll direct the support ticket or the e–mail to the person on duty, right away and will leave a comment to inform you that more time will be required for arriving at the optimal solution. And if you order the Optional Admin Services package, any of the server administration services included there will be completed whenever you decide.
A Top–Quality Client Care Service
Our help desk support team will be at your disposal 24/7/365 should you require help with our Control Panel or with any of the applications that we preinstall on your behalf on the dedicated hosting server. Furthermore if you need assistance tackling all the day–to–day administration tasks on your dedicated hosting server, you can examine our Optional Admin Services package, that includes backup storage space, OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etc.
A User–Friendly Help Section
Every dedicated server is equipped with our charge–free Control Panel, which sports a fully detailed knowledgebase plus a collection of educational video tutorials. Whenever you require help while working with the Control Panel, just click on the Help or Videos buttons located in the top right corner.