Customer Support Channels
A 1–hour Response Guarantee
We offer a 1–hour response warranty with all of our hosting packages, meaning each individual advice inquiry you email is going to be answered to in less than one hour maximum. Our support company members are educated to quickly resolve any situation and to provide you with well timed information on any issue that you may have.
A Top–quality Support Service
Our help and support service is supplied by a group of proficient consultants who will be prepared to respond to your inquiry immediately. You can easily speak with the tech support team crew by starting a technical support ticket from your Control Panel or by posting us an e–mail. On business days, you may also contact us on the phone or take advantage of the online chat service.
An Intuitive Help Section
Our Control Panel has a wide–ranging practical knowledge base that’s incorporated into all sections. In each part, you’ll find a Help button that will load for you a variety of step–by–step guides on how to take advantage of a certain option or carry out a selected action. In addition, we have produced course video clips to help you to get a better idea of the Control Panel’s interface.