1 hour ticket response
Quick assistance is our most important task and that is the reason why we have a team of professional client support engineers who are ready to offer a swift answer to any question that you may have. Just post your tech support ticket from your Control Panel and we’ll respond within 1 hour in the worst case scenario. In fact, we work hard and aim for a twenty–minute trouble ticket response time.
A Premium Technical Support Service
Our customer care staff representatives have significant experience in the hosting sphere and are knowledgeable enough to come up with a prompt answer to your problem. If, however, the situation at hand is not within the competence of a technical support engineer, the tech support ticket will be forwarded to a developer or admin for further assistance.
A User–Friendly Help Center Section
To help you get a quick hint on how to use a particular feature, we have implemented a really user–friendly Help section in our Control Panel. You can search through an immense selection of web hosting account management articles and website administration articles, check the F.A.Q. database or watch our step–by–step video tutorials.