Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Answer Guarantee

  • Our group of techs will do their best to respond to your service inquiries within about 1 hour. If, however, the situation you have come across calls for the help of our Admin =Department,= we will address the ticket to the technician in charge and will write a reply to tell you.

  • Top quality support service

  • Professional Client Help And Support Service

  • Our client assistance staff is going to be on duty for you day–and–night to to take care of all help inquiry tickets that you send. We offer tech support for all software applications that are installed in advance on your web server. These include our custom made Control Panel, the preferred OS and also the server admin panel (depending on the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • A thorough and regularly updated knowledge base is included in our custom–built Control Panel. It offers you quick tips on how to execute all the main website maintenance tasks. The Help zone supplies extensive how to articles and reviews and step by step video lessons. You can access the Help area by clicking on the Help or Video buttons in the top right side of each Control Panel section.